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Don't know how you checked the def/heater. But:I would look at the def/timer and def stat before I attacked the heater.
You should be able to move the def timer into def mode (then watch it to make sure it climbs out of defrost, after 20 minutes or so) and be able to check for appropriate voltages, after you ohmed out the heater and the def stat..
Let me know how this goes and we will replace the heater if it's absolutely necesary
Paul
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