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Don't bother with your builder at this time, he would rather you think all is well to surcumvent taking any responsibility. If I were you I would go into your attic and check it out yourself or hire an independent roofer to take a look for you. If the roof sheathing is delaminating and falling in then you may have a moisture problem or any number of other problems. Once you see or know the cause then you can contact the builder to try and get some resolution.
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