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Update
I took the freezer rear interior panel off and found everything frozen solid, top to bottom. After twenty minutes with a blowdryer I finally got it all defrosted. I saw the defrost heater first so I disconnected it and tested it with a meter. I have never used a meter before but followed the instructions and got no reading from it,the needle didn't move. So I guess its the heater. When I was reinstalling the back panel I noticed that the rubber gasket that runs down the left side was melted and distorted right where the end of the heater sits. I will order a new heater but was wondering if this melted gasket should be a concern? Was it( the heater) touching it and was it positioned correctly? Just wondering because I want to do this right. Thank you all
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