[HayZee518]

my wife has a similar problem. but we're able to work around this. when you press the manual shutdown, the computer reboots the compaq screen comes up and the whole machine freezes. what you do is unplug the machine [don't press the manual shutdown button] plug it back in after ten seconds. THEN press the on-off button. the machine will boot up, go past the compaq screen and will start windows. there's something about the motherboard needing to be reset with power off.