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Originally Posted by Dan O.
The mother board failure was covered by one of GE's 'silent recalls' (sometimes called a 'field rework program') where there is a known problem/defect but GE doesn't make that knowledge public, I guess hoping no one will find out so they (GE) don't need to deal with it at their expense. They only inform their own technicians whom might encounter it in the field. (BTW. Actual "recalls" only occur for safety related problems, not for performance issues.)
Even when people call GE customer service about it they frequently act(?) dumb as to the possible cause and consumers actually have to find out for them self about the repair program to bring it to GE's attention before GE will even acknowledge it.
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Thank god for this thread (and about a zillion others). Ive had this Howling problem for about 7 months and I couldnt take it anymore. I called the 1-800 number above from the lawsuit page and they told me it would either be free or 100.00 service charge and the board for free. I said "Cool, lets do it".
Well, the GE repair guy came today, and completely acted like I was a child and really didnt know what I was talking about. I explained to him that this "Howling" noise was a wide problem with these models and he said, " nah, not to my knowledge and ive been doing this for over 20 years". Kept telling me it was the evaporator, blah blah. He couldnt get his phone to work, so I also mentioned the Class action suit, he said nope, that happened in 95-96 and had nothing to do with this. Unreal right? gets better,
He gets ahold of his ppl and they tell him that yes, it is covered. He gets off the phone and tells me, "well Im glad you mentioned that, i would not have known", but in an arrogant way. The entire time he was telling me that it was my choice to haver it replaced, most people arent bothered by the "howling", and he kept repeating that.
it got pretty tense in a quiet house. He replaced it, now....NO HOWLING. amazing.
Thanks again guys, I hope someone else doesnt put up with this kind of Service.
-Sox