Ironically,they actually have the BBB sign on their site!
I have not received a reply from anyone after sending the email..I do not expect to.
I did a search of reviews and found 1 small forum on which 3-4 other customers complained of the same problems/approach/bill.
I don't believe the BBB can help because I opted to have the job done, there is nothing refundable about the work as there was no warranty.
They just stink when it comes to pricing and drumming up business...puts the Mary Kay cosmetic pyramid gals to shame! LOL And they earn pink Cadillacs for doing it.
I won't be calling them any more . I will post if I hear a reply from the company at all.
Last year the brother of the owner came out and put in a new flange and a cold water shut-off. It was a big job, but he didn't use the high pressure tactics. I am happy with what he did, and the job was fair when I compaired it to prices over the internet.
But it seems like small jobs call for making it worth their while to come out to the house(local).
Sorry I am venting...I am still angry....and 613 bucks shorter of my retirement pension last month!
...FOR A FAUCET!