I had (note the past tense
) an intermittent howling noise from our GE model GSH25JFTA CC. Over several months I had removed, defrosted, and dried the ice maker and the condenser fan to try to resolve the problem with no success
.
I did a Google groups search and found this forum and grasped the concept of the faulty motor control board causing the fan to run at a speed that created the howling sound.
I called GE parts, explained the problem and the forum's info that the replacement would be free (a bluff) and received the response that the board was ~$80 + shipping, and no deal on the known problem free replacement scenario. The parts person said I could talk to Customer Relations, I said I would like to take that route, and she connected me.
A bit of a wait but made contact with Customer Relations. I thought I would take the strong approach, identifying my name, model, serial number and the problem, and that I felt STRONGLY that this is a known problem and in my opinion is a manufacturing defect and that I would like the replacement board free of charge.
The courteous rep identified that my serial number was 3+ years, confirmed my home address, and asked if there would be anything else GE could provide. I said no, thank you and have a great day
.
To my surprise, the board arrived the next day (wow). I expected to receive it by slow boat, but next day was great.
I installed the board following the included installation sheet in 10 minutes (including vacuuming up the dust under the unit) and voila, the unit sounds like new.
I hope this approach works for everyone. If you can use a screwdriver, you can put the board in yourself, no need to schedule and wait for a technician.
Thank you General Electric for standing behind your products.