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Joan6009

Welcome to the Home Repair Forums and Home Ownership

AS for your pilot! On your old unit it would have a thermal couple to keep the pilot light lit. The pilot burns at a low flame keeping the unit in stand by until you turn up the heat and sends voltage to the unit, then the pilot light steps up (burns alittle hotter) to heat up the thermal couple which then opens the gas valve! If you have a bad thermal couple the pilot will go out and wont sense the flame and will not allow the gas valve to open (safety device).

I bet you have a bad thermal couple! If you can replace it you should be able to buy one at your local Lowe's or Home Depot! If not call out a service man.

When looking for a service company call 2 or 3 get rates and call the BBB to see if they have any complaints!

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sahmednc Got you on your other post!