Update to howling noise from GE Profile Refrigerator

[nicholjl]

BTW thanks for the speedy reply. Right now it is silent so the "ghost" knows I am on to him.

[Dan O.]

Why do you suppose the GE people did not question this?

Maybe they figured it out for them self? Maybe they're just some call answer center operator in India and/or just didn't know any better?

Is PSI23SC covered on these recalls?

1. It is not a "recall" (see one of my previous messages) and if you used that term may have gotten the correct answer, "There is no recall regarding your model....".

2. I am not a GE factory service agent and am not privy to their internal documents regarding service. You can see part of a letter that was posted on-line by someone regarding this particular problem at the following link.

LINK > Dear GE Customer Care Centers...

I do not know which exact models are covered by their 'field rework program' regarding the noise problem, sorry. The above letter states the models affected are SxS, bottom freezer and French door models produced between December 2004 and August 2006. I don't know if that covers all such models or not.

You can date your appliances using the service at the following link:

LINK > Appliance Date Code Search

JFYI

Dan O.
www.Appliance411.com
The Appliance Information Site
=D~~~~~~

[nicholjl]

Thanks Again,
I found 3 possible dates for the manufacturing of the fridge. I am going to try again withthe new number and probe for more info.

[Dan O.]

I found 3 possible dates for the manufacturing of the fridge.

GE appliances use the same date codes in 12(?) year cycles. A combination of serial and model is needed to pinpoint which is applicable. Your particular model is not that old of a design so any dates more than 10-years old can likely be totally discounted.

JFYI

Dan O.
www.Appliance411.com
The Appliance Information Site
=D~~~~~~

[milli]

I had a motherboard failure on my 4 year old PSS26SGRC. Does anyone have the recall(or field....) document? GE claims it is not part of it and would not cover it.

[nicholjl]

If you want to know if your model is covered you will probably need to check with GE at 1-800-386-1215. You may be dissappointed. I have been on the phne for hours. I recently had some very helpful assistance but all I could get was a 50% discount on the cost of the board and no acknowledgement that there is an issue with the boards. I am calling my repair man.

[milli]

Originally Posted by nicholjl

If you want to know if your model is covered you will probably need to check with GE at 1-800-386-1215. You may be dissappointed. I have been on the phne for hours. I recently had some very helpful assistance but all I could get was a 50% discount on the cost of the board and no acknowledgement that there is an issue with the boards. I am calling my repair man.

I did call them and was told mine was not part of the recall. If I had not purchased the board already, I was told they could have offered me 50% discount.

[nicholjl]

I finally broke down and called GE service. A very nice efficient young man came and knew exactly what was up. It was fixed in 5 minutes (the board replaced) for a package deal.
Over and out

[milli]

Originally Posted by nicholjl

I finally broke down and called GE service. A very nice efficient young man came and knew exactly what was up. It was fixed in 5 minutes (the board replaced) for a package deal.
Over and out

Do you care to share how much was it(labor+parts)?

[primo]

Finally, finally after 8 months we couldn't take it, so called and ge tech came out. Immediately indicated it was the high-speed gear of the motor. Gave quote of approx $200 - fine, anything to get rid of the noise. He went to the truck, came back with a new control panel, put it in (instead of motor), said no charge, and was out the door in 10 minutes. Silence is truly golden!