I am having the same howling program what forum did you refer to when you called GE? What was the cost of the board?
I had (note the past tense ) an intermittent howling noise from our GE model GSH25JFTA CC. Over several months I had removed, defrosted, and dried the ice maker and the condenser fan to try to resolve the problem with no success.
I did a Google groups search and found this forum and grasped the concept of the faulty motor control board causing the fan to run at a speed that created the howling sound.
I called GE parts, explained the problem and the forum's info that the replacement would be free (a bluff) and received the response that the board was ~$80 + shipping, and no deal on the known problem free replacement scenario. The parts person said I could talk to Customer Relations, I said I would like to take that route, and she connected me.
A bit of a wait but made contact with Customer Relations. I thought I would take the strong approach, identifying my name, model, serial number and the problem, and that I felt STRONGLY that this is a known problem and in my opinion is a manufacturing defect and that I would like the replacement board free of charge.
The courteous rep identified that my serial number was 3+ years, confirmed my home address, and asked if there would be anything else GE could provide. I said no, thank you and have a great day.
To my surprise, the board arrived the next day (wow). I expected to receive it by slow boat, but next day was great.
I installed the board following the included installation sheet in 10 minutes (including vacuuming up the dust under the unit) and voila, the unit sounds like new.
I hope this approach works for everyone. If you can use a screwdriver, you can put the board in yourself, no need to schedule and wait for a technician.
Thank you General Electric for standing behind your products.
I am having the same howling program what forum did you refer to when you called GE? What was the cost of the board?
No guarantee that the replacement board will work. GE has replaced the fan and motor twice on my 2 year old french door bottom freezer refrigerator, and recently replaced the board, with no success.
Now the extended warrantee people state that noise is not a reason for the refrigerator to be declared unrepairable even though GE is not able to repair it.
Does anyone have any suggestions re dealing with this situation?
Thanks for the information posted. I have been hearing a small humming niose on occasion for the past year. At first, I thought it may be the wind outside or something from the roof since we went through Hurricane Ike last year. Recently it has gotten a little louder and more frequent so I decided to investigate more and realized it was the freezer in my side by side GE. (Of course, I bought my GE 5 years and 1 month ago when I moved in and the warranty is up by that month.) I figured it was my bad luck. But after reading these post I realized it may be the dust since I also recently got a maid (who cleans way deeper than my bachelor self does). I noticed that when I turned off the freezer for a minute or two the noise would go away for an hour or so but would come back amd be more constant and annoying. After reading this posted information, I turned it off for 20 minutes and it fixed it. I have not heard the humming noise for a few weeks.
I am a bit of a handy man but not when it comes to Refrigerators. I am sure that it would have cost me a minumum of a several hundred dollars for a "honest" (??) repair man to tell me something more was wrong, i.e. the compressor or even worse. Even worse, I probably would have moved the humming refrigerator to the garage (for extra beer, uh I mean, cold beverage storage) and bought a new one.
Thanks for all the questions and answers. It is nice to know that there are people out there that can be honest and helpful. God Bless!~
I purchased a side by side refrigerator in 2006 model #gsl25jfrf bs. After a year it started making this howling noise coming from the frezzer area. I read all the posts online about a possible defective fan in the frezzer or the main control board located behind the refrigerator. I tried lubricating the fan but it did not work. After many months of listening to that annoying sound I decided to change the main control board. I order from Appliancepartspros.com paid $134 s&h for the part. Changing the part takes about 20 minutes. Disconnect the power. Remove the rear cover. Gently pull each connector. Next is removing the board. Four plastic fasterners hold the board. ( I used a small flat tip screw driver and carefully work to realease the board) . Install new main board. The only difference with the new main board was ground wire(green) has a different connector which attaches to the refrigerator. The solution is to use a wire connector. Pig tail the new wire with the old one. Today is day 3 since I changed the main control board and the fan has been working normally. There is total silence in the house. Thank you to all who posted their problems and solutions in this site.
Last edited by rojas; 01-17-2010 at 08:15 AM.
I called the place I bought the fridge a couple days after they delivered it. They said the "fans" in GE refrigerators are loud and that's the way they are - nothing they can do. After reading these posts, and almost screaming at the noise, I believe something is wrong. Also, besides the noise the freezer, at times, there's frost on items in the freezer and the ice in the ice bucket sticks together like the cubes somewhat melted and then froze again. I like many things about this refrigerator, but the noise is going to drive me INSANE! Can anyone give me some advice? Model #PSHS6RGXCDSS. Thanks!
Call in someone to actually look at it. A GE factory authorized service depot would be the best choice.the noise is going to drive me INSANE! Can anyone give me some advice?
The Appliance Information Site
I have just gone through this howling GE profile issue with a very similar frig to yours. Actually, not quite done, but hopefully soon to be. My model number is
PSHS6TGXCDSS, yours is
Note that the only difference is your R and my T. Not sure of the R vs T implication, but probably very minor. By the way, the only way to find anything on these on the internet is to drop the CD, even on the GE web site.
I've been fighting GE since November about the howling noise. Got everything from a repairman that came out to my house who didn't hear the noise, so he left without doing anything, to a repairman who said the noise is 'normal', to one today who appears to finally be doing something about it. I've been on the phone about 8 times with customer support. The last few times, I told them about the fix being the control board. They always indicated that first, the noise wasn't a problem, and that second, the control board could not fix it. It wasn't until I read one of the letters from this site to the customer support person on the other end that they finally started to cooperate. The letter I read was one describing the sound, and the fact that changing the control board fixed it. They finally agreed to send another repairman to my house. He arrived today. He was familiar with the problem and the solution. Only hitch was that he said that he couldn't find any cases of the problem and control board fix on my exact model number. He called back to his home base, and they informed him that the control board does have this problem on my model, and that replacing it would fix it. He has ordered the new control board and it should be installed in my fridge in about a week. I hope/expect/pray that it fixes the problem.
The following things helped me, and I expect they will help you.
1) Call GE to schedule a repairman to come out 1-800-GE-CARES.
2) If things aren't going right, call GE Consumer Relations 800-386-1215.
3) Stick to your guns. If they aren't being helpful on the phone, ask to speak to a supervisor.
4) Be ready to quote a letter or two from this web site.
5) Good chance that they'll say they have no record of the problem on your exact model number. Be ready to respond back to that one with the fact that a) It's happening to a lot of different models, b) It happened to mine with a very similar model number. c) Many of the same (defective) parts are commonly used in very similar models.
6) Ask them to look at my case number since our model numbers are so similar. My case number is 10451680. You might wait a day or two in order to make certain that they have the latest info from today's visit (2/4/2010). It's the only visit where someone from GE admitted there is a problem with my model fridge and replacing the control board will fix it. The repairman's ID number is 109 33 0390.
7) The part number of the replacement board for mine is WR55X10775. Since yours actually is a different model number, there's no guarantee this is the correct part number for yours, but it is very likely.
8) Keep a journal of the case history. This helped me out quite a bit.
9) For me, the sound is very intermittent. Can go for hours without it. It will be necessary to get the fridge to replicate the sound when the repairman is there. I've found the way to do this is unplug the fridge for 2 or more hours before the visit, and then plug it in. I would hear the sound after about 2-3 minutes and it would be pretty prevalent for maybe an hour, although it would come and go for short periods of time.
Good luck. Above all - stick to your guns. That's been the most effective strategy for me.
10) If the serviceman that comes to your house is not producing results, ask to make certain that a different one comes the next time. One was very convinced that there was no way to fix the problem. Unfortunately, GE Customer Relations kept contacting that one serviceman for input. Once they got a more competent serviceman to my house, things finally started to happen.
I will let you know if the new board fixes my problem when it arrives. But all indications are that it should.
One other point. I originally had a problem with the evaporator fan making noise last June right after I bought it. I had that replaced at that time. It fixed that noise, which was a different noise than the howling noise. However, some of these posts mention the evaporator fan as possibly being related to the problem, so I thought I would mention it for the sake of completeness.
Last edited by DSPGuy; 02-04-2010 at 07:58 PM. Reason: Forgot something. Maybe important.
DPSGuy you are GREAT! Usually, I'm up for a good fight when it comes to consumer rights issues, but this one I have been dreading because I know it will be a time consuming one. But, you have given me the "will" to do just that.
I was going to start the process today, but decided to do it tomorrow. Now I think I'll wait a couple of days till your claim gets processed. I'm so glad I checked this website today! You have been so helpful!
It's funny, I had been doing more research . . . reading the user's manual, and there's a section on "normal noises". They say you "may" hear noises. They should have said you "will" hear annoying noises all day long . . . .
So thanks very, very much. I'll check back to see how it went with you.
My new control board came in two days ago. Had a GE service repairman install it yesterday. And it eliminated the noises. Bingo.
I might add that 'howling' doesn't really completely describe the cacophony of noises my refrigerator was making. I would say that mine sounded more like a barnyard full of animals, some in need of a veterinarian. Mooing, chirping, scratching, cackling, moaning. Those sorts of things. So, the whole time I was trying to get it solved, I wasn't completely convinced that the control board fix for the 'howling' sound was it. But it was.
I would like to thank everyone on this forum for the information they've contributed. The front line GE phone support team present themselves as being in the dark on this issue, either because they really are, or because they've been instructed to act that way. Not sure which it is. And two out of three of the GE service personnel who came to my house acted the same way. That all added up to a LOT of GE representatives saying that it isn't a problem, or it's normal, or it's a problem that can't be fixed. That erroneous front has probably convinced a lot of other suffering customers that they're stuck with a lemon refrigerator, when in reality, there's a simple fix. Without this forum, I would have been one of them.
Thank you again,
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