GE Profile Refrigerator Has Dispenser and Temperature Display Problems

[noemc]

I have a GE Profile PSS26SGPA side by side refrigerator freezer. Yesterday the ice maker stopped dispensing ice and water. The LEDs light up and respond to keystrokes on the front panel, but when you place a glass under the dispenser the door opens, but the auger does not turn and no ice or water comes out. There is ice in the dispenser.

Thinking the computer needed to be reset, I unplugged the unit, waited 5 mins and plugged it back in. Not only did that not solve the problem, but now the display panel inside the refrigerator is completely blank (no temperature displayed or LEDs inside the refrig). LEDs outside the refrig light up as they did before. If I press the "cooler" button, I hear a beep but no display. Occasionally the unit will beep 5 times and the numbers "000" will flash, then the unit goes blank again. My attempt to reset by unplugging the unit for 5 mins does not work.

The compressor is running. I'm not sure whether the unit is cooling or not.

Please help - GE service cannot come out for another 8 days!

-Mark

[Dan O.]

Sorry but the source of the problem would have to be investigated. I can't think of any specific thing that could affect all those functions at the same time besides maybe a problem in that electronic control?

** Thinking the computer needed to be reset, I unplugged the unit, waited 5 mins and plugged it back in. **

There isn't usually any other way to reset electronic controls on major appliances.

** The compressor is running. I'm not sure whether the unit is cooling or not. **

Are the items inside the appliance cold and/or frozen, respectively?

** GE service cannot come out for another 8 days! **

If the fridge is actually keeping temperature, that might not be as big of concern.

Dan O.
www.Appliance411.com
The Appliance Information Site
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[noemc]

Dan O. - Thanks for your comments. A few additional observations:

-Ice maker is working and producing ice. Quick ice is non-functional
-Refrigerator is cold and freezer is working properly. The temperature displays are still off, and there doesn't appear to be any way of controlling the temperature, but all compartments are cold. Must be working off of default or stored settings.

My guess is the main circuit board is fried OR the circuit board controlling the ice dispenser is fried and that is putting the main board into an error condition. Let me know if I am on the right track and if there is any way to test this.

-Mark

[noemc]

The GE repairman came out today - replaced the board twice, but that did not fix the problem. Turns out the ice dispenser control board connector at the bottom of the freezer door was corroded. After he cleaned that up the icemaker worked. Resetting the control board by removing power from the refrigerator solved the display problem. Total cost - $85 - pretty good deal for a housecall. This is a pretty easy repair to do yourself, and apparently it's quite common for corrosion at this connector. Before he found out that was the problem, he was musing that if there was a bad wire inside the refrigerator I would have to replace the unit with a prorated refund from GE. Obviously, I would not have been happy with that outcome!

-Mark

[Dan O.]

Glad to hear you eventually got to the bottom of the problem. Thanks for the follow up.

Dan O.
www.Appliance411.com
The Appliance Information Site
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