A sump pump is nearly a foolproof piece of equipment. It is simply an electric motor mounted on the top of a tubular shaft with a long drive shaft down to a centrifigal pump impellor and a float switch to control it.
Due to the cost and difficulty in locating parts most fractional horsepower sump pumps used in residential service are seldom repaired, However, there are a couple things you should check before condemning it for a new one.
MAKE SURE THE PUMP IS UNPLUGGED BEFORE SEVICING.
1. Check the intake screen on the bottom of the pump housing to insure it is not plugged up with debris.
2. Remove the bottom cover on the pump housing and check to see if debris is jamming the impellor. The impellor should turn rather freely with only a light resistance. If it is difficult to turn by hand either it is jammed with debris or the bearings have seized.
3.Check the backflow preventer on the discharge line to insure it is not stuck closed.
4.Check the start capacitor. Remove the metal cover to access the capacitor. A WORD OF CAUTION HERE: check again to be sure the motor is unplugged- capacitors can store a charge for days after they are unplugged so be careful not to touch the electrical contacts.
Once you have accessed the capacitor you must discharge it by touching a screwdriver across both electrical terminals.
To test the capacitor you will need an analog type ohm meter (needle type, not a digital). Set your ohm meter on the highest resistance scale and touch one probe to each of the terminals on the capacitor. If the indicator needle on your ohm meter rises quickly then falls back to zero, reverse the test probes and try again. The needle should rise quickly and fall back again. If so, the capacitor is ok. If the needle does not move the capacitor is "Open" and if the needle goes to up and stays up the capacitor is "shorted" If the capacitor is either open or shorted you will need to change the capacitor.
If you have not located the problem by this point, the problem will most likely be an internal problem in the motor. Normally it is more cost effective to consider replacing the pump assembly.
I persoanlly prefer the submersible type sump pumps for a number of reasons:
1. the motor is submersed in water and it cools better.
2. Less noise
3. The motor and controls are completely in the sump which eliminates the common problem of a control arm jamming against the sump cover and preventing the pump from coming on, or keeping the pump on after the sump is dry and overheating the motor.